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Responsible for: All computers, All software, Internet connectivity, backup program, WAN and training |
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Purpose and scope of job: To allow the company to utilize its computer resources to Work Smart rather than hard, provide a scaleable IT structure that will keep up with the demands of business growth for the company, and a well planned future...
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Principal focus (in order of importance): |
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I All Systems Server/DSL/Computers/Peripherals operational and running properly.
2 Backup routine and Disaster Recovery program
3 Connectivity / VPN / WAN / CITRIX 2+ locations
4 Scalability
5 Training for all staff on all software and hardware they use.
6 Desktop Help
7 Custom programming for additional modifications to software
8 This job receives the persons full attention.
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Qualifications: |
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Minimum of BA or B.S. degree or the equivalent in IT Training.
Minimum 3-5 years previous experience managing the IT for a $10M + firm with satellite offices.
Good public relations, communications, writing, speaking, training and leadership skills
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Computers, Peripherals & Software: |
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Oversee and manage all computers and peripheral hardware of the companies. |
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Responsible for establishing implementing policies and procedures for computer usage for the companies |
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Responsible for overseeing and training of staff on usage of computers and/or software. |
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Develop projections and budget line items for equipment/software needs for each of the business entities |
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Develop budgets, where possible, for each of the business entities IT needs |
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Provide reports as necessary for accounting and/or operations. |
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Perform random and routine audits to ensure the security and integrity of the corporate intranet, internet, database, computers and software |
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Review and authorize purchase orders of amounts above department heads spending limits |
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Analyze and make recommendations for IT capital expenditure requirements for the corporation to management and partners |
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Intranet & Internet |
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Responsible for maintaining internet connectivity for all companies |
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Responsible for communications via internet as provided by managers. |
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Desktop Help |
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Provide first level Help-Desk and Desktop support for all staff, local or remote for computers, software and peripherals. |
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Make certain that all employees/computers have connectivity to the WAN at all times and provide assistance when the network or individual computers are down. |
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Provide training as needed on new software/hardware or IT practices. |
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Monitor computer usage to ensure equipment and software is being used properly. |
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Participate in weekly and monthly meetings to inform management of IT status. |
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Support special projects in IT as required. |
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Be able to log in remotely and through PC ANYWHERE manage and troubleshoot users. |
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Back-up and Archiving of Data |
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All information is saved on the Public/Private documents folder. |
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Maintain intercity of the document save programs to insure everything is saved on hard drive. |
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Setup and establish formal back-up plan for all data and software at all locations using redundant backup protocols. |
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Archive all data off-premises in a secure location. |
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Have a disaster recovery program in place in case of severe damage or theft. |
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Exchange Server |
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Set-up Exchange server and manage corporate emails. |
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Manage corporate public and group calendars. |
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Maintenance |
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Provide in writing a basic maintenance plan. |
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Provide maintenance on a routine basis as required. |
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Test hardware as needed. |
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Troubleshoot PC and Network related problems. |
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Provide PC and peripheral repair as needed. |
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Maintain a written structure for saving documents submit for approval and manage storage of documents per that agreement. |
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Add new hardware amenities as needed such as hard drives, cd writers and back-up devices. |
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Add or delete printers as required. |
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Add new software as needed. |
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Administer the servers at each location and add/delete users as required. |
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Install additional cabling as needed for growth. |
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Work with vendors when warranty work is required. |
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Database management |
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Maintain the integrity of the database and confirm reconciliation as needed against other programs. |
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Modify the database as needed when directed by management. |
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Remote computer management |
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Maintain connectivity throughout all offices/branches and all computers on the architectural; model as provided. |
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Authority to Act: |
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May make purchases per the budget. |
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May make charges on corporate credit card per budget. |
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Expand petty cash per budget. |
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Negotiate IT Contracts for written approval by CFO. |
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Standards of Performance: |
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Staff are all familiar with their computer and are able to effectively do their jobs. |
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All computers running No significant down time. |
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Never a loss of DATA. |
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Minimal help needs required because of good solid training. |